Fraud Awareness

2014-11-25 00:00:00.0

Report Fraud

Welcome to Standard Bank’s Security and Safety Centre. Your security and the privacy of your personal information are our priority. Our most important asset is your trust. 

That is why we want to guide you to practice safe Internet and ATM transactions and not fall victim to fraud, scams, phishing and theft. Internet banking security is constantly reviewed with the intention to keep ahead of new attack trends and ensure that our systems are protected.


Phishing and Spoofed Wensite

Phishing - the fraudulent practice of sending emails that seem to be from reputable companies (like SARS or UCount Rewards) to trick you into revealing your personal information, such as passwords and credit card numbers online.

We're all used to getting some pretty strange emails asking us to ‘click here’, send information about ourselves or claim a great prize we’ve won. Unfortunately, the Internet holds many risks to the security of your personal information and money. One of these is called phishing.

 It’s absolutely crucial that you keep your personal information safe. Here’s what you can do:

  • Always use updated antivirus and firewall software to protect yourself from phishing attempts that try to install malicious programs/applications on your device.
  • Make sure that you install the ‘Trusteer’ software on your machine. You can download it from the Standard Bank website for free.
  • Always open a new browser window and manually type in the web address you want to visit, for instance
  • Do not click on any email links or open any attachments. Don’t respond to emails that ask sensitive information for instance bank card numbers, login details and so forth.

Whenever you’re not sure whether you should respond to an email claiming to be from us, send it to

Remember: Standard Bank would never ask for sensitive information via email.

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Smishing (SMS phishing)

A type of phishing attack where you receive text messages on your mobile phone with a link to a website. As soon as you click on the link, it redirects you to a fraudulent website in an attempt to obtain your Online Banking Credentials.

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Fraudsters phone you in an attempt to get a hold of your private information to commit identity theft. They usually pretend to call from a legitimate business and fool you into thinking that you’ll benefit from some or other ‘special offer’.

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SIM card swopping

Sim Swap Fraud

Fraudsters obtain and utilise your replacement SIM card to acquire security messages and one-time passwords (OTP) sent to you by the bank. Using the OTP, criminals are able to change, add beneficiaries and transfer money out of your account using your personal information that they would have obtained through phishing.

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Spoofing is the creation of email messages with a forged sender address. Fraudsters disguise the true origin of the email, making it appear as though it was sent from Standard bank.

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There are software and hardware key loggers. They log all the keystrokes entered on a particular computer. The keystrokes are then retrieved by criminals and used for their own purposes.

A software key logger, once installed on your computer, makes a copy of all your keystrokes. Details of the keystrokes are saved to a file on your computer's hard drive where they can be retrieved by the criminal. In some cases, the key logger will send the file to the criminal’s anonymous email address.


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Card Fraud and skimming

Important tips for merchants on how to avoid card fraud

  • Hold the card until the transaction is complete
  • Ensure that the security features are present
  • Compare the cardholder's signature on the card to that on the sales voucher
  • Phone for authorisation if requested to do so by the point of sale device
  • Make an imprint of the card in the case of a manual transaction.

Important tips when using your card

  • Sign your card as soon as you receive it
  • Review your account statements on a timely basis
  • When shopping online, only place orders with your card on a secure website
  • Don't send emails that quote your account number and expiry date
  • Ensure that you get your own card back after every purchase
  • Never write down your PIN or disclose it to anyone
  • Report lost and stolen cards immediately
  • Destroy your credit card receipts before discarding it
  • Never let the card out of your sight.

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 Shoulder surfing

Shoulder Surfing

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419 Nigerian scams/advanced fee fraud

419 Scams

Perpetrators of 419 Nigerian scams operate by sending you an unsolicited letter, fax or email containing either an illegitimate or illegal proposal

  • Most common letters, faxes and emails promote services and products such as oil products, real estates, distribution of moneys from wills and over budgeted money and lotteries
  • The letter promises that you will benefit substantially for their investment or cooperation.
  • In most instances these letters are purportedly written on behalf of a government department, central bank or major corporation
  • Be very wary of these schemes as they keep up with newsworthy events such as disasters or political circumstances such as the situation in Zimbabwe.

Cheque fraud

  • Genuine cheques are presented with fraudulent signatures
  • Fraudulent cheques are printed bearing the bank's watermark logo.
Do Don't Look out for
Complete beneficiary details in full Use abbreviations as beneficiary details. Alterations on the text (payee, amount in words and figures)
Include your account number when making account payments Post cheques Stamps placed in areas to conceal alterations
Use crossings accordingly Release goods even if a bank cheque is presented, without checking with your bank  Cheques issued in black felt-tipped pens
Familiarise yourself with different banks cheque layouts Cross cash cheques Spelling mistakes on the printed areas of the cheque such as drawer's details and bank branch name
Use alternative methods of payment such as electronic payments Advertise your banking details Tampering on the MICR code line (the black shaded area)
Lock away bank statements and chequebooks   Faded cheques as chemicals could have been used to remove the information
 Reconcile your cheques against your bank statements.   •Typed cheques

 This information was created at an interbank level through South African Banking Risk Information Centre.

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Refund scam

Refund Scamp

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Identity theft

Identity Theft
Identity theft is when someone steals your personal information to use for illegal purposes.

Fraudsters will use your information to:

  • Open bank accounts: open credit card and bank accounts with other mailing addresses
  • Retail accounts: they open retail accounts like clothing accounts, furniture accounts, etc
  • Obtain loans, vehicle finance.

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 If you suspect you’re a victim of any of these scams, please call the Standard Bank Fraud Helpline on 0800 222 050 immediately.

We want to assure you that we will continue to work on developments to keep your information and money safe so that you can enjoy convenient, economic 24-hour online banking.

This information was created at an interbank level through South African Banking Risk Information Centre.


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